We are committed to ensuring that ExtraMile Lodgings LTD is the best organisation for community support to vulnerable individuals. We will go the extra mile to provide them with the best quality of care and support available within a safe environment in their own homes.

This will enable them to maintain an independent lifestyle that meets their needs and reflects their personal preferences, and that exceeds the essential standards of quality and assessment as set by Care Quality Commission (CQC).

We are committed to a person-centred approach, which places the service users and their families at the centre of all activities. This enables them to make their own choices about how they want to live their lives so that they can maximise their full potential in integrating within the community.

OBJECTIVES

• To achieve sustainable growth through the delivery a service of the highest quality improving and sustaining individual’s overall quality of life in a people centred manner.

• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while enabling the individuals supported to make informed choices and take risks.

• To ensure that each individual’s needs and values are respected and met sensitively to their choices and preferences.

• To ensure that the Care and Support Service as a whole is delivered in accordance with agreed outcomes with local authorities and individual Care Agreements.

• To manage and implement a formal programme of staff recruitment and development to enable individuals’ care and support needs to be met.

• To match a Support Worker as closely as possible with the individual supported and respecting the need to change the Support Worker in the event of subsequent non-compatibility.

• To manage the Care and Support Service efficiently and effectively to make best use of resources and maximise value for money for the individuals using the service.

• To be recognised nationally as a provider of choice based on traceable record of quality services that promotes and respects individuals’ right to make choices.

• To be recognised as an employer of choice through respecting and valuing the wishes of our employees.

Our Values

• To provide high-quality support and care services for people living in their own homes.
• To provide support and care services that respect the rights and choices of individuals;  values the diversity of the communities we service; and treats each service user as an individual, regardless of their gender, culture, sexual orientation or ability.
• To deliver services involving consultation with service users, have clear measurable outcomes and are responsive to the needs of the individual.
• To provide services promoting independence for all service users and, where appropriate, assist service users to attain more independent living.

Person-centred approach

Our person-centred approach involves.   

• planning individualised care and support services alongside the service user to ensure that they remain at the heart of, and in control of, their own life;

• providing activities based on individual preferences and strengths based on everyday life in their homes, as well as an opportunity to new activities specially chosen to stimulate and challenge individual service users’ abilities;

• a positive approach to risk-taking

• a flexible and responsive services-increased support at transient periods, focus on prevention.

Involvement

We will involve people in shaping their own care and support, their service and how ExtraMile Lodgings LTD is run by:

• understanding different communication needs and having a variety of methods to meet these;
  • continually reviewing the way in which we consult with people;
  • having a tool kit for consultation;
  • care plans/reviews;
  • service user meetings/forums
  • conducting surveys and/or questionnaires for feedback to help us improve our service. 

Respect and choice

We will treat everyone with respect, promoting personal choice and supporting people in living independent lives by:

• respecting the valuable contributions that people make to society;
  • recognising people’s skills and the roles they can play within the community
  • upholding privacy and dignity in line with individuals’ preferences through providing a range of options, information and advice to enable them to make informed decisions about their lives.

Diversity and difference

We value diversity and difference, ensuring fair treatment for all and recognition of the value of everyone in our communities. This means:

• having Equal Opportunities policies, procedures and steering groups in place to direct and shape our practices;
  • recognising and valuing each person for the unique individual they are, embracing each individual’s diversity; and
  • promoting awareness of and education on disabilities.

Relationships

We will recognise and support relationships between service users, families, friends and communities, also:

• acknowledging the role the person plays in their own circle of relationships;
  • supporting service users to maintain relationships with people who have and remain an important part of their lives;
  • encouraging the development and building of new relationships;
  • involving all individuals who are important to the person in the planning and review of their care
  • providing opportunities for people to experience appropriate physical contact.

Staff quality

We acknowledge that our staff is the most valuable assets in delivering high-quality services. To support our staff, we offer:

• ongoing development and learning;
  • team working and supervision;
  • an encouraging and learning culture;
  • partnerships with stakeholders and specialist agencies;
  • continuous improvement via scheme reviews; and
  • repeated assurance and affirmation of our commitment to quality.

Making a difference

We will go the extra mile to make a difference to every single individual in our care by offering:

• experience of developing new and innovative services;
  • a commitment to working in partnership;
  • a commitment to facilitating a wide range of activities;
  • links with other local agencies;
  • carers’ forums and support groups; and
  • integrated work and range of activities.

Our responsibilities

• To ensure visions and values underpin everyday practice
• To educate staff teams.
• To be the best practice group.
• To challenge poor practice.
• To develop services in line with best practice.
• To regularly inform clients about their care.